----------------Warranty Policy--------------

 

Warranty Policy Does NOT Cover What?

Crashes or fire damage caused by non-manufacturing factors, including but not limited,to pilot errors.  Water damage or other damages caused by improper installation,incorrect use,or operation not in accordance with officialinstructions or manuals.
Damage caused by a non-authorized service provider.
Damage caused by unauthorized modification of circuits and Error weld mismatch or misuse of the battery and charger.

 

Damage caused by operation in bad weather (i.e.  strong winds,rain,snow,sand/dust storms,etc)

• Damage caused by operating the product in an environment with electromagnetic interference
• (i.e. in mining areas or closeto radio transmission towers,high-voltage wires,substations,etc.)
• Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.etransmitter,  video-downlink,Wi-Fi signals,etc.)
• Damage caused by a crashes when components have aged or been damaged.
• Damage caused by operating the unit with a low charge or defective battery of any form.
• Damage resulting from any non-GEPRC technical or other support(online community for example),such as assistance with"how-to" questions and or inaccurate product set-up and installation.
• GEPRC is not responsible for issues involving 3rd party products and warranty.  For example with issues involing Caddx and D J l,the customer must get warranty support directly from the 3rd party company

 

After‑Sales Service & Return/Refund Guide

Thank you for choosing our products. To protect your legal rights and ensure fair and efficient handling of any after‑sales issues,
please strictly follow the procedures below when you receive your package or need to return an item for a refund.

1. Unboxing Video Requirements (Important)

To avoid disputes regarding damage during transit or missing accessories, you must record a complete, uninterrupted unboxing video immediately after receiving the package.
This video will serve as the primary evidence for any after‑sales claims.

Video recording rules:

• Show the original condition – Before opening, clearly film all six sides of the package. Ensure the shipping label (tracking number, recipient information) and any visible damage (crushes, punctures, water stains, or signs of resealing) are recorded.

• Continuous recording – From the moment you start unsealing until you finish checking all items, keep the camera running without pauses or edits.

• Inspect and count each item – Compare with your order. Take out every item and show them clearly in the video. This includes but is not limited to:

  • Main unit (body, serial number/SN)

  • Propellers

  • Antenna

  • Receiver

  • Battery, charger

  • Manual, accessory bag

• Close‑up of defects – If you find any cosmetic damage (scratches, dents, cracks), functional issues, or missing accessories, take a clear close‑up of the problem area in the video.

Note: Without a valid unboxing video, or if the video is incomplete and does not show the original package state, our after‑sales team may not be able to accept claims regarding missing items or shipping damage.

2. Packaging Requirements for Returns / Repairs

If you are instructed to send a product back (for return, exchange, or repair), please follow the packaging rules below. Any additional damage caused by improper packaging during return shipping will be your responsibility.

Packaging rules:

• Use the original box – Pack the product in the original factory box (you may place that box inside a protective outer shipping bag/carton).

• Include all accessories – All accessories, including but not limited to propellers, antenna, receiver, battery, charging cable, screw pack, must be placed inside the box together with the main unit. Missing accessories may affect the full refund amount or the completeness of the repair.

• Secure the contents – Use the original foam, dividers, bubble wrap, etc., to ensure the main unit and accessories do not move or collide inside the box.

• Take photos before sealing – For your own records, take a photo of all items together before closing the box, and another photo of the sealed package.

3. Return & Refund Process

Eligibility:

• Products with non‑human‑caused quality defects (to be confirmed by our inspection)

• Wrong or missing items shipped

• For “change of mind” returns, if allowed by law and our policy (product must be unopened, unused, and in resalable condition)

Situations where we may refuse service:

• No unboxing video provided, or the video is incomplete / insufficient.

• Damage caused by user modification, soldering, dropping, water, improper voltage, etc.

• Product returned without the original factory box and without proper protection, leading to further damage.

• Significant missing accessories without an unboxing video to prove they were included.

• Warranty expired or no valid proof of purchase.

 

Purchasing Matters needing attention

1.When players purchase model aircraft products,they need to understand the relevant basic operation knowledge

2.Model aircraft have certain dangers,children need to touch the model under the supervision of adults.  Make sure the flying environment is safe and away from people when flying the model

3.When flying in the outer field,you should pay attention to the relevant regulations of the local government or relevant management agencies to avoid unnecessary losses.

4.Before flying the model,please ensure that the model is securely connected,all equipment is working properly,and all control actions are responding normally to avoid accidents.

5.In the store to purchase model products abnormal situation can not be solved,please contact customer service technical support for help,such as do not consult technical support to solve their own or do not operate according to technical support guidance caused by the loss and accident the store does not assume responsibility for compensation.

6.The model aircraft model has a certain risk,please be sure to operate in a safe situation,your purchase behavior represents that you have recognized the above situation and bear the corresponding responsibility,the improper use of products,did not pay attention to safety caused by the loss and injury,the store does not b

About customs duties:  

• We (the seller) do NOT bear any customs duties, import taxes, or customs brokerage fees. All charges related to customs clearance (including but not limited to duties, VAT, consumption tax, and handling fees) are the sole responsibility of the buyer.
• If the platform has not pre‑collected duties, the local customs authority may contact you (the consignee) directly via phone, text message, or email to arrange clearance and payment. Please ensure your contact information is correct.
• If you refuse the package or refuse to pay the required duties, resulting in the package being returned or destroyed, any losses and return shipping costs will be borne by you. We will not issue refunds or resend the product.
• For any duty‑related questions, please contact your selling platform’s customer service or your local customs office. We are unable to provide duty consultation, payment, or dispute assistance